Frequently Asked Questions

What shipping methods are available?

All items are shipped via UPS ground.

How long will it take to get my package?

All items are shipped via UPS ground.

Who should I contact if I have any questions?

Visit our contact page and fill out the form, or reach out directly to customercare@animalcrackers.com.

Do you ship internationally?

We do not ship internationally at this time, sorry!

How can I return a product?

Purchaser is responsible for shipping charges on exchanges (we do not refund any shipping or handling charges).

Exchanges must be in original condition, tags attached.

Yes, an account is required to place an order.

Do I need an account to place an order?

Yes, an account is required to place an order.

How can I cancel or change my order?

Please contact us within 8 business hours to edit or cancel your order.